If Cancelled 21 days prior to arrival date, Full refund
If you want to cancel 14 days prior to the arrival date, we will refund 50% of the value in the original payment mode or 100% in the form of a future credit note.
Cancellations that are made 7 days prior to the arrival date will receive a 25% refund of the value or 30% in the form of a future credit note.
Cancellations made less than 7 days prior to the arrival date will be non refundable. Credit notes or rescheduling notes can be offered on a case to case basis.
Should guests cancel within 48 hours of the check-in date, the booking will be non-refundable.
If any non cancellable coupon is used while booking, all cancellation policies are overridden. The guest is not entitled to any refund
Cancellation policy is overridden and cancellation is not allowed for peak dates / long weekends such as Independence day, Diwali, Holi, Christmas and New year and Republic day
In case of extreme last-minute cancellations due to extenuating circumstances, Guests will be refunded 85% of booking amount if MosaicStays gets another booking for the same date(s). If not, Guests will not be given a refund, and the cancellation will be treated as a no-show.
If the Guest has made a partial payment, he/she is entitled to no refund whatsoever.
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When you book with an account, you will be able to track your payment status, track the confirmation and you can also rate the tour after you finished the tour.
